Customer Service

Excellent customer service means following best practices, having  a pleasant attitude and being knowledgeable.  To stand out among the competition, one must go further to exceed rather than just meet expectations.

Know your product – to offer excellent service, you should know every aspect of the product or service you are selling. 

Positive relationships with customers will help insure return business. A positive attitude goes a long way in providing excellent customer service. The right attitude changes negative customer experiences into positive customer experiences.

To go above expectations- Follow up with customer. Find out how their experience has been. Reaching out to customers after a long absence can also remind them that your product or service still exists and how excellent the customer service is. Asking for customer feedback shows them you care about their opinion, while making use of feedback to improve customer service.

At Roca Flooring, we are dedicated to the highest quality of customer service to help customers enjoy a pleasant and seamless experience.