Independent Retailer VS. Big Box Stores

Choosing where to buy your flooring Is no easy task. Most customers save the flooring as the last step in the home renovation process, leaving little or no wiggle room in the budget. Below are important items to consider when deciding where to purchase your flooring:

  1. First and foremost is customer service. Attention to detail and personalized service is paramount. Mom & Pop Shops have a more knowledgeable and accessible staff. Big Box stores salespeople are few and far between.
  2. Quality of installation materials, Independent Retailers use higher quality materials. (ie: padding). When you shop with an Independent Retailer you can be certain they will guarantee the product as well as the installation.
  3. Independent Retailers are better geared to work with customers to meet their budget and timeframe. Small businesses have a greater freedom to let creativity flourish. Being an exclusive retailer for a line of original products is a great way to encourage repeat customers.

          Roca Flooring prides itself on servicing the local community. Word of mouth, repeat business and client referrals are the mainstay of our business. No matter the size or budget of the job, each one is treated with the same level of customer care.